Service desk mockup — one ticket, screen by screen
Wireframes of what the architecture blueprint would look like on screen, walking a single password-reset-turned-lockout ticket through intake, planning, the human approval gate, execution, and the audit log — plus the Platform Ops health dashboard watching it all.
These are wireframes, not screenshots. No such product runs anywhere — this box holds no ServiceNow tenant and no real agents executing against infrastructure. Every field, name, and number below is illustrative, built to show the shape of the screens a real implementation would need, not a recording of a real one. See "What this is and isn't" on the architecture page for the full reasoning.
1. Ticket lands in ServiceNow
An end user calls in: their AD account is locked out after too many bad password attempts from a stale saved credential on a phone. ServiceNow opens an Incident and assigns it to the orchestrator's queue, same as it would to any human tier-1 tech.
2. Orchestrator drafts a plan
The orchestrator classifies the ticket, identifies the Identity & AD domain agent as the handler, and drafts a plan with a risk tier attached. This is the record a human would see if the tier required approval — here it doesn't, but the plan and its tier are logged either way.
3. Human approval & arbitration gate
Tier 1 auto-executes without blocking on a human — so to show the gate itself, here's a different, higher-tier ticket: a firewall rule change two domain agents disagree on. This is arbitration, not simple approval: both competing plans are shown side by side, not just one agent's confident answer.
4. Execution & the append-only audit log
Back to the original ticket: the Identity agent executes the approved-by-default Tier 1 plan, verifies the outcome, and closes the ticket. Every step is a separate, timestamped, append-only log entry — not a single "done" status.
5. Platform Ops health dashboard
What the tenth agent watches, at a glance — the framework's own health, not a target system's. This is the view a human would check on a slow morning, not something that needs staring at continuously.